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Return to shopRefund and Returns Policy
Last updated: 28/07/26
At Out Post Men Fashion, we take care to ensure every order is checked and packed correctly before dispatch. Because of the nature of our products, we follow a strict returns process as outlined below. Please read this policy carefully before placing an order.
1. Return Window
- Requests for a return or exchange must be raised within 1 day of the product being delivered. Requests raised after this window will not be accepted.
- Returns and exchanges are considered only in cases of damaged, defective, or incorrect items received. We do not accept returns for reasons such as change of mind, incorrect size ordered, or personal preference.
2. Unboxing Video Requirement
- An unedited, continuous unboxing video is mandatory to raise any claim regarding a damaged, defective, or incorrect item.
- The video must clearly show the sealed package before opening and the product condition immediately upon opening.
- Claims submitted without a valid unboxing video will not be processed, as this is our primary method of verifying the condition of the product at the time of delivery.
3. How to Raise a Return Request
- Contact us within 1 day of delivery at info@outpostfashion.com, along with your order number and the unedited unboxing video.
- Our team will review the claim and respond within [Insert number] business days.
- If approved, we will share instructions for shipping the item back or arranging a reverse pickup, where available.
- Items must be returned unused, unwashed, with original tags and packaging intact.
4. Refunds
- Refunds (money back) are not offered by default and are considered strictly on a case-by-case basis, limited to verified instances of damaged, defective, or wrongly shipped products.
- In most eligible cases, we prefer to offer a replacement of the same product, subject to stock availability. A refund will be issued only if a replacement is not possible.
- Where a refund is approved, it will be processed to the original payment method within [Insert number] business days of approval, though it may take a few additional days to reflect depending on your bank.
5. Exchanges
- Exchanges are handled the same way as returns: subject to the 1-day window, unboxing video requirement, and applicable only for damaged, defective, or incorrect items.
- Exchanges are subject to availability of the replacement size/product in stock.
6. Sale and Discounted Items
- Products purchased during a sale, clearance, or promotional offer are not eligible for return, exchange, or refund, except in cases of confirmed damage or defect (subject to the unboxing video requirement above).
7. Size and Fit
- Detailed size charts and measurements are provided on each product page. Customers are responsible for reviewing this information carefully before ordering.
- We do not accept returns or exchanges solely on the grounds of size or fit mismatch, unless the item received does not match the size ordered (i.e., a fulfillment error on our part).
8. Non-Returnable Items
The following are not eligible for return, exchange, or refund under any circumstance:
- Innerwear, socks, and similar personal-use items (for hygiene reasons), where applicable.
- Items marked “Final Sale” on the product page.
- Products that have been used, washed, or altered, or that are missing original tags/packaging.
9. Order Cancellations
- Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
- To request a cancellation, contact us immediately at info@outpostfashion.com or call +91 79949 60983 with your order number.
10. Changes to This Policy
- We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We recommend reviewing this policy before making a purchase.
11. Contact Us
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For any questions regarding returns, exchanges, or refunds, please contact us at:
Out Post Men Fashion Address: Machingal, Down Hill, Malappuram, Kerala, India, Pin Code: 676519 Email: info@outpostfashion.com